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Occasional Visitor
Posts: 1
Registered: ‎11-01-2016

Tow home from shop, auto claim

I am wrapping up an auto claim and have decided to cash settle and do the repairs myself. My car had to be taken to a shop for an estimate, and I was assured multiple times that this required step was not disqualifying me from the decision to cash settle. However, now that I have made my official decision and am ready to have the car towed back to my house, I am having trouble scheduling the tow because the claims department that I've been working with apparently doesn't have access to communication with the towing department - the claims representatives I've been talking to keep putting in requests and the tow truck keeps not showing up. The shop where my car was taken is pressuring me constantly to remove the car (and is saying I will be charged storage) but I don't know what else I can do.
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Valued Contributor
Posts: 130
Registered: ‎09-06-2013

Hi Emilybeth10, Have you tried calling our Emergency Road...

Hi Emilybeth10,

Have you tried calling our Emergency Road Service number?
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