0 Kudos

Need more drivers on-call for assistance

Status: New Idea
by April1202 on ‎10-30-2015 12:02 AM

Tonight, my husband broke down at 8:30pm and called AAA for a tow...they said they would be there at 9:30pm. At 10:00pm my husband called them again...they said the truck was on its way. I called at 10:45pm and the customer service worker made multiple attempts to contact the driver then accidently hung up on me. The representative did immediately call back and placed me on hold again while she tried to contact the driver again. She finally said he was in the area near my husband and providing a jump start and would be responding soon. At 11:30pm my husband called again and they said he was next on the list. At 11:35 my husband received a text from AAA saying he could expect the service provider to be arriving between now and 12:34AM. At midnight the service provider finally arrived.


Is there only one tow truck available for the entire Knoxville area? There are a lot of customers that use this service because they have teens and etc. If this were me stranded where my husband is then I would be terrified. I would be even more worried if it was our 17 year old daughter. I looked everywhere on the site to express my concerns about there not being enough service providers available but did not find anywhere to post this otherthan this suggestion area.  I am not sure paying for  the roadside assistance plus service is worth risking safety on the side of the road for 4 hours waiting for assistance. 


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