New Idea

Longer hours?

Status: Acknowledged
by Community Manager on ‎10-05-2010 04:46 PM

I cannot make it to the AAA office during the workday.  How come AAA can’t be open on weekends or for a few evening hours during the workweek?  Sometimes my family doesn’t decide to go to the movies or an Orlando theme park until we’re having dinner Friday evening, and we can’t get our discount because you’re closed!

Status: Acknowledged
Good suggestion! Hey AAA Members what do you think? If you think this idea or any of the ideas suggested are good ideas please vote by clicking on the UP ARROW. Remember your votes count!

Branch Office needed in South Georgia

Status: Acknowledged
by on ‎10-13-2012 03:07 PM

I would like to see a branch AAA office open in south Georgia. Valdosta or Tifton are prime locations. How about one in Thomasville and Valdosta. I live in Adel, GA and my closest branch office is or Tallahassee or Macon. I phoned AAA recently for  Georgia Aquarium tickets, not  enough time for mail receipt and those tickets are not an email option, AAA agent suggested I drive to Tallahassee, HA HA. LOL  Drive south 1 & 1/2 hours to pick up a $6.00 discount then drive north 3 & 1/2 hours to Atlanta. I guess I'll drive out of my way to Atlanta office and then to Aquarium.

Status: Acknowledged
Thanks for sharing with us, mookie2000J. We're always looking to improve the member-branch experience, and I think the point you make here is a valid one. I'll be sure to share your comment with the team.

The nearest office to me is more than 40 miles one way so it is not worth a discount of 3 or 4 dollars off an admission ticket to travel that far. Why do I have to go to the office? Can't they mail it to me?

Status: Already Exists
0 Kudos

Our local AAA office has been closed and the closest office is 25 miles away.  This week I tried to call this office, no answer, left a message to call me back, no call back received.  I drove down to the office and was told that they didn't receive my voice message and that there was no one available to talk to me.  They offered to set up a time, but it would require another trip to the office. They offered a brochure, but I have plenty of information.  I needed to talk to a travel agent who might know more about the location we were considering.  We no longer receive the quality travel services that we once received.  We suggest that those no longer served by a travel office be charged a different price. especially since driving there is quite expensive and having to make several trips is even more expensive.  Mail ordered books are quite inconvenient as when we need the book to plan we are still waiting for it to arrive and it often arrives after we have left.  We don't plan that far ahead.  I had a similar experience two years ago when I talked over the phone to an agent about recommendations for a trip to Italy and she never called me back.  We have been members since 1985 for Iowa MN, and for 10 years prior to that in Illinois.  We are unhappy with AAA travel service.

0 Kudos

Other shredding event

Status: New Idea
by artistwebb on ‎08-28-2013 04:20 PM

It would be great if the Morrow Branch would sponsor a shredding event for their members.

 

0 Kudos

AAA asks on the web "Do you have an idea for a new or better product or service?"  How about holding a contest for anyone with a new product in the travel industry.  Many of the larger fortune 500 companies are starting to support new inventors.  Its the American way to to come up with new ideas.  It will be a win, win for both the inventor and AAA.  

Status: Acknowledged
0 Kudos

location

Status: New Idea
by James123 on ‎04-08-2013 08:15 PM

I have been a member for 40 years . In the past,  in my area, -Aventura- there were at least 2 locations. I was appalled o find out that in all of Miami there are just 2 locations, Kendall and South Miami. The next location is in Hollywood on Pines Blvd west of I-75. How does AAA intend to serve their members, when they have to travel 3/4 to one hour one way to get to any office from Aventura or NE Miami? When I voiced  my displeasure and complaint at the office, every member waiting in line as well as AAA employees said it was rediculous to have so few locations and especially none in the NE Dade/Broward corridor. I  strongly urge AAA to reconsider their decision of cost cutting  and reducing locations as it no doubt it will hurt  your business and reduce membership.

I, for one, will not renew my membership based on the blatant disregard of location convenience and service to exisiting members.

 

0 Kudos

Large Print

Status: Acknowledged
by kare0853 on ‎10-25-2011 10:57 AM

For the seniors why can't we have large print maps and tour books.  The print esp. on the maps are too small for our eyesight.  Please think about this as rand mc nally do make them available. 

Have a good day!

Status: Acknowledged
0 Kudos

New product AAA should sell

Status: Under Consideration
by ralphie on ‎02-10-2011 12:00 PM
I have been a member of AAA for 43 years. In my old age it is harder for me to do the things I used to, like go to my local branch. I can only go after my podiatrist gives my my monthly nail clippings. I recently found a very good invention that helps me clip my own nails now. I think AAA would sell a lot of this product and make a lot of money. I don't k ow how to post photos here but I found it on the interweb. All you have to do is type these letters and numbers in you computer. http://ecx.images-amazon.com/images/P/B00196YDG6.01-1110593240.MAIN._SX300_SCLZZZZZZZ_.jpg
0 Kudos

Event and Ticket Prices

Status: Acknowledged
by tczap001 on ‎12-20-2010 04:54 PM

The website needs to be improved as far as event and ticket prices. I find something I want on line and then go to the AAA office to purchase the tickets. I am told that what I read on line is not correct and I must buy something more expensive or something that does not quite fit what I wanted to buy. The folks at the office are not willing to go on line to see what I saw.

Status: Acknowledged
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