New Idea

I think AAA should send Going Places magazine to doctor's offices so patients can learn about the benefits of AAA.  This could greatly increase AAA's membership.  Think about how many prospects AAA could reach by just 1 issue in a doctor's office!  AAA isn't just roadside assistance!   

Status: Acknowledged
0 Kudos

Highway Construction Information

Status: Acknowledged
by warren68srq on ‎09-03-2011 11:24 AM

At one time we were able to get information on highway construction projects on a route provided by AAA.   The information was very helpful.  I've look everyplace on your website and can't find it.   I'd suggest you bring it back or please inform me were it's located on the site.

 

Warren

Status: Acknowledged
0 Kudos

Be Warned! AAA Insurance Issue

Status: Acknowledged
by ianR on ‎04-17-2013 12:14 PM

AAA Insurance does not offer any kind of automatic monthly  payment deduction plan using your credit card or bank account . You either have to mail a check or phone an automated system that takes almost 10 minutes to complete. That may sound petty, but if you are late paying for whatever reason more than twice in 1 year they immediately cancel your policy (s) without any recourse!  You'd think they'd at the very least cut you some slack since they don't offer automatic payment alternatives. You could be dying somewhere, but oops sorry you're 2 weeks late, see ya... Also AAA customer service will suddenly became non-existent as soon as you ask to speak to someone in authority.

 

So be warned if you travel a lot make sure someone picks up your snail mail, writes a check and mails it within 2 weeks or WHAM your policy is cancelled! 

 

FYI your problems are just beginning, because other insurance companies take a dim view of an application if a previous insurance policy is cancelled for whatever reason. This gives them the opportunity to almost double the premium for a new auto and home policy. 

Status: Acknowledged
AAA Insurance Agency does not have an automated payment system-some of our companies offer this option and process is quick and easy. We work with several insurance companies who offer automatic recurring payments via checking account or credit card. A form may be required to set up automatic payments. Automatic payments can be set up by contacting Customer Service at 1-800-891-4222: Monday-Friday 8 a.m.-8 p.m. and Saturday from 9 a.m.-2 p.m. Companies have different guidelines regarding their payment requirements but none that should cancel a policy for being late twice. Companies may require the policy to be paid in-full due to payment history, but should not simply cancel policy without warning the insured as required by the State.

Without a branch office closer than 2 hours from my house, I'm very frustrated that all tickets don't have the ability to be e-mailed. We are very much spur of the moment people. On Friday we may decide to hop in the car on Saturday morning and take off for parts unknown. I'm not going to drive out of my way to get a $6 discount. It's to the point that I'm very much considering canceling my (15+ yr) membership 

Status: Implemented

Dashboard or window decal

Status: Acknowledged
by Swimmy10 on ‎10-22-2010 09:03 AM

I'm a college student and have been a AAA member for a couple of years (under my parent's membership). I always forget to call AAA when things have happened (I've run out of gas twice and had a flat).  She was mad because I called my dad everytime and got him out of work, instead of just calling AAA ("That's what they're there for!" she said.)

 

 My mom made me a homemade sticker for my dashboard that says, "Need Help? Call AAA. 1-800-222-HELP."  I see that sticker everytime I drive...so I'll never forget to just give you guys a call. I was thinking this would be helpful for others - and I'm sure you could make a much nicer sticker than the one my mom made! It's actually kind of embarassing since all my friends see it too!

 

 

Status: Acknowledged
0 Kudos

insurance

Status: Acknowledged
by kuutaives2 on ‎08-28-2011 07:37 PM

why don't you offer insurance on my RV  so that I can  use a "Storage " rate when I am not on the road. . This is at time several months at a time.

Status: Acknowledged
0 Kudos

Options for Trip-Tik

Status: Acknowledged
by on ‎08-18-2011 12:43 AM

I love Trip-Tik.  I have planned several trips using it, most recently a 3-week driving trip to Yellowstone, Glacier, etc.  Now I am planning a trip to see the fall colors in New England in 2012. Since I live in TN this will be a long drive, so I'm making stops along the way.   I would love an option to be able to put a calendar into the trip so I can see how many days my trip is going to take.  Also to account for a lay-overs of 2-3 days.  In large cities, the options of using local mass transit to get between attractions instead of the car.  Also, how about a different colored pin for lodging so you can tell them apart more easily.  Thanks, AAA.

Status: Acknowledged

Those are some really neat ideas, I personally would love mass transit information. What about the rest of our readers? Would you like to see these additions to our Trip-Tiks?

 

Mysteryriter, thanks for sharing!

0 Kudos

It would be really nice to provide an email option for articles that appear in "Going Places" magazine.

Status: Already Exists
We actually do have a dedicated editorial email address. You can send any editorial inquiries to editorial@aaagoingplaces.com.
0 Kudos

Trip Tik Preferences

Status: Acknowledged
by pmmarion on ‎11-17-2012 10:35 AM

On the AAA trip tik travel planner you do not give the preference option of avoiding highways (i.e. Interstates). I am retired and I want to see America...NOT just the interstates. Google and Yahoo Maps and Mapquest all provide the preference of avoiding highways as does my GPS. Trying to click and drag the selected route is such a pain in the tuckus, the trip tik always tries to reroute you back to the interstates. Trying to plan a long trip is made so much more difficult because of this. i.e. what sights are along the way and where to stay and where to eat.

Status: Acknowledged
That's a great idea and we'll pass it on to our developers.
0 Kudos

Need Windows Phone App

Status: Acknowledged
by sporter on ‎08-29-2013 07:59 AM

Looking forward to using an AAA app on my Windows phone!

Status: Acknowledged
Sporter, we still have some work to do on our Android tablet app before we can look into that. But we have an ever-improving mobile website that you can view!
0 Kudos

AAA Internet Service Bad Experience

Status: New Idea
by on ‎12-30-2013 09:43 AM

In 2013 we booked a room at Holiday Inn Express.  Upon checkout they said it was booked thru Expedia, I said no, it was book on aaa.  They refused to give me a room receipt.  Why?  Because they charged $50 for incidentals on our charge card.  I was furious, our agent never heard of that.  They FINALLY took the charge off.

 

Today, Dec. 30th.  Another on-line problem.  I paid our Membership fee on 11/25/13 for my husband only, took my name off the membership..  I went on-line to check room rates yesterday and it said we did not have an account.  I called and was told our membership number changed.  Why didn't my husband get a new card?????  

 

I personally don't think you should book, pay or do anything but view stuff on the website.

0 Kudos

Healthy food options & Eco-tourism

Status: New Idea
by kking16 on ‎03-26-2014 01:23 PM

I used the tour guides during a recent trip and was frustrated with the lack of healthy food listing in the guides. My husband and I seek out restaraunts that serve healthy fare and all of the descriptions were of greasy, fried food. There is a growing number of people like myself who seek healthier options and we found the tour guides completely useless for dinner options for us. Please include restaraunts that serve healthy food, maybe a symbol for vegetarian options, organic food served, or non-gmo. There are many restaraunts that serve food from local farmers or have gardens on their premises. I would love to see these listed in the guides. We are also about to take a cross-country camping trip and would love to have a list of farmers markets by state where we can find fresh (organic) produce. Have you considered putting together an ecotourism guide that lists destinations that are eco-friendly or maybe agritourism? Food and farm travel is one of the fastest growing segments in the travel industry. I would love to have a guide that lists farms we can visit or tour during our travels as well. Please see the attached article. My generation is seeking more meaningful travel destinations. There is more to life than Disney World and theme parks. http://www.takepart.com/article/2014/03/17/your-next-vacation-should-include-trip-farm?cmpid=foodinc...

 

We use the following websites to locate such options, but do not always have internet access. I would love to see and would really apprecate a guide that lists this information without having to go online. Please consider putting one together. 

 

Here is a website that lists healthy food options to get you started. http://www.happycow.net/ 

 

Farmers Markets: http://www.localharvest.org/

 

Agri-tourism: http://www.wwoofusa.org/ 

 

0 Kudos

Booking a hotel through AAA Travel

Status: New Idea
by aaasandy on ‎03-11-2015 12:54 PM

We were very disappointed to learn about the Cancellation Policy when booking a hotel room through AAA Travel.  The written policy is most misleading.  It seems there is a $25 cancellation fee regardless of when one cancels the reservation.  It does not matter what the "room type" and "full refund"  means "full refund" minus $25.  When calling to dispute the charge it is not AAA who handles it,  but someone with limited English on another continent.  We are extremely surprised AAA would do this to their members.  When we spoke with the hotel personnel directly we learned they receive 88% of our nightly charge.  The rest goes to this foreign company.  We were told by the hotel personnel that we would see greater savings if we booked directly with the hotel (at least by 12%).

 

Normally a hotel reservation can be cancelled with no financial penalty if done at least 24 hours prior to arrival.  We just wanted to let other AAA members know to beware of booking through the AAA Travel site.  We certainly will NEVER use it again.

We have been AAA members for 20+ years and our parents have been members for 50 years and we LOVE AAA.  One thing that I would like to see is ability to share service call quotas amongst ourselves, even if the other card member isn't present.  I understand the policy of having a card member present at the call (preventing use by non-members), but if we're all on the same account, paying with the same card, wouldn't it make sense to allow me to share my unused quota with, say, my daughter, whose car is more prone to needing service calls?  To insist on me being present when her car needs a jump or tow, seems a bit rigid and not very AAA like, in my opinion.  I think reasonable folks would agree.  I propose a policy change.  Thanks so much for your consideration!

Status: Under Consideration
Your idea has been forwarded to senior management for consideration.
0 Kudos

Could you please tell me how to post a new message to Pete. I read the help and said Go to the board you want to post . I don't know what is a board.Any way you show us with a video or having a link that take us there?my user id is jllagos23 and my email address is jllagos@hotmail.com

0 Kudos

Sad about change in campground guides

Status: New Idea
by paddlepuff on ‎03-03-2014 04:40 PM

I would like to see AAA return to the former style of campground guides. They were much more usable for me than the Woodall's guides that are now given to members.  They were easier to go leaf through, easier to read, and it is easier for me to take just the guides for state/s I need on a trip.  Sometimes I fly to a state with my tent, and this Woodall guide is way to big to take on airplane.

0 Kudos

In the November/December 2015 AAALiving Magazine on page 11,  AAA advises that one could go to ProtectMYID after going to AAA.com/Community in order to subscribe to the free benefit of identity monitoring services.  When one follows those instructions, one cannot successully get to that site.  I even put that and all kinds of varitions into the AAA search, all coming up with "no results".  After being totally frustrated following those instructions, I called AAA and spoke with Kathy, who acknowledged that the information cited above and appearing in the AAALiving Magazine was in ffact, in error, and further stated that I  was the 2nd person calling for that same reason.  Kathy tried to be helpful and provided the following site in order to obtain that information:  TripleAAA.com/safeguardyourcredit.  After several attempts once again along with inserting various variations of that and getting the same aforementioned results of "no results" found, I gave up and drafted this.  I hope that it'll appear in the next issue correctly so one doesn't have to waste all this time, and once again, without getting the information. Giving up for now.

 

Ken

0 Kudos

Need more drivers on-call for assistance

Status: New Idea
by April1202 on ‎10-30-2015 12:02 AM

Tonight, my husband broke down at 8:30pm and called AAA for a tow...they said they would be there at 9:30pm. At 10:00pm my husband called them again...they said the truck was on its way. I called at 10:45pm and the customer service worker made multiple attempts to contact the driver then accidently hung up on me. The representative did immediately call back and placed me on hold again while she tried to contact the driver again. She finally said he was in the area near my husband and providing a jump start and would be responding soon. At 11:30pm my husband called again and they said he was next on the list. At 11:35 my husband received a text from AAA saying he could expect the service provider to be arriving between now and 12:34AM. At midnight the service provider finally arrived.

 

Is there only one tow truck available for the entire Knoxville area? There are a lot of customers that use this service because they have teens and etc. If this were me stranded where my husband is then I would be terrified. I would be even more worried if it was our 17 year old daughter. I looked everywhere on the site to express my concerns about there not being enough service providers available but did not find anywhere to post this otherthan this suggestion area.  I am not sure paying for  the roadside assistance plus service is worth risking safety on the side of the road for 4 hours waiting for assistance. 

0 Kudos

Contests???

Status: New Idea
by on ‎02-07-2016 12:41 PM

Where have all the contests gone??? you dont do these anymore?? Whats up with that?

Listing hotels by major road location

Status: Acknowledged
by Irene on ‎12-21-2010 06:10 AM
On a recent trip from Orlando, Florida to Washington, DC, we wanted to stop and spend the night about half way. I pulled out my trusty AAA guide book and saw all the cities listed by town. It was frustrating to try and match the upcoming town, Hotel then exit to our drive as we weren't familiar with the area and were extremely tired. I kept trying to scan the triptik, then map to find a place on 95. A traffic jam slowed us down enough to read the road signs and find a stop. We felt it would be nice to have some kind of quick guide that showed, for example, I95, and a quick list of the towns on I95 and hotel/motel names. Then we could quickly open the book and read up on the town. Here's a possible example Road. State. Cities AAA Hotels I95. North Carolina. Raleigh. Hampton Inn, Exit xxx, holiday Innn. Exit. Xxx It would not have to be too detailed. Just a quick reference.
Status: Acknowledged
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